Frequently Asked Questions (FAQ)
Welcome to Saucony Store! Below, you’ll find answers to some of the most common questions about our products, shipping, returns, and more. If you don’t find what you’re looking for, feel free to contact our customer service team at [email protected].
Product Questions
1. What types of products does Saucony Store offer?
We specialize in women’s fashion, including blouses & shirts, casual dresses, fall dresses, floral dresses, ruffle dresses, smocked dresses, and sweatshirts & hoodies. Our collection is designed to cater to a variety of styles and occasions.
2. Are your products available in all sizes?
Yes, we offer a wide range of sizes to ensure a perfect fit for every customer. Please refer to the size chart on each product page for detailed measurements.
Shipping & Delivery
1. What are the shipping options available?
We offer two main shipping methods:
- Standard Shipping: $12.95 via DHL or FedEx, delivering within 10-15 days after dispatch.
- Free Shipping: Available for orders over $50 via EMS, delivering within 15-25 days after dispatch.
2. How long does it take to process an order?
Orders are typically processed within 1-2 business days. This includes picking, packing, and preparing your items for shipment.
3. Do you ship internationally?
Yes, we ship globally, except to certain remote areas and parts of Asia. If you have any questions about shipping to your location, please contact us.
Returns & Exchanges
1. What is your return policy?
You have 15 days from the date of receipt to return or exchange an item. The item must be in its original condition with all tags attached. For more details, visit our Returns & Exchanges page.
2. How do I initiate a return or exchange?
Please contact our customer service team at [email protected] to initiate a return or exchange. We will provide you with the necessary instructions and a return label if applicable.
Payment & Account
1. What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience.
2. How do I update my account information?
You can update your account information by logging into your account on our website. If you encounter any issues, please contact our customer service team.
Contact Us
1. How can I contact Saucony Store?
You can reach us via email at [email protected] or visit our store at 128 Collins Avenue, Columbus, US 43213.
Thank you for choosing Saucony Store! We hope this FAQ has answered your questions. If you need further assistance, don’t hesitate to contact us.